Five Fields Return & Refund Policy

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This policy applies to purchases made at fivefieldsco.com and delivered within the United States.

Eligible returns

We accept returns for products that are defective, arrive damaged, or do not match the product ordered. We do not accept returns for change of mind or personal preference, except where required by law.

To request a return under this policy, contact support@fivefieldsco.com within 14 calendar days after you receive your order. Include your order number, a description of the issue, and photos if available.

Products may be opened or reasonably used to identify the issue. Original packaging is helpful but is not required to report a defect. Damage caused after delivery by misuse, improper storage, or failure to follow product instructions is not covered by this voluntary policy.

How to return a product

Contact us before mailing your return so we can provide the correct return address and instructions. Once authorized, mail the return within 14 calendar days after receiving our return instructions, unless we agree otherwise.

Please securely package the remaining product. We recommend using tracked shipping and keeping proof of shipment.

If your product is leaking or unsafe to ship, contact us before returning it. We may resolve the issue without requiring a physical return.

Return shipping and fees

For approved returns involving a defective, damaged, or incorrectly supplied product, Five Fields will provide a prepaid return label or reimburse reasonable return postage arranged with us in advance. Contact us before shipping.

We do not charge a restocking fee.

Refunds

We will review your request and notify you of the outcome. Approved returns receive a refund; we may offer a replacement instead if you agree. Eligible refunds include the amount paid for the affected product and applicable sales tax, returned to the original payment method.

Original shipping charges are not refundable except where required by law.

We will review the return and issue any eligible refund within 10 business days after receiving it, or after confirming that no physical return is necessary. Your bank or payment provider may require additional time to post the refund.

If your request is declined, we will explain why.

Your legal rights

This policy does not exclude or limit any rights or remedies provided by applicable law, including rights concerning defective, damaged, or incorrectly supplied products. The 14-day request window does not apply where inconsistent with those rights.

Contact

For return requests or questions, email support@fivefieldsco.com.